Refund Policy

Our Commitment

At Shabdha, we want you to be completely satisfied with our speech-to-text services. We offer different refund policies depending on where you purchased your subscription.

Quick Summary:

• 🌐 Web subscriptions: 30-day no-questions-asked refund
• 📱 App Store subscriptions: Managed by Apple

Web Subscriptions (Purchased at shabdha.app)

How It Works

1. Within 30 days of any payment, you can request a full refund
2. Email support@shabdha.app with "Refund Request" in the subject line
3. Include your account email address
4. We'll process your refund immediately—no questions asked

What You Get Back

• 100% of your subscription payment
• All taxes and fees
• Refunds issued to your original payment method
• Processing time: 5-10 business days (depending on your bank)

During the Refund

• Your access to Shabdha ends immediately upon refund
• Your account data is retained for 30 days in case you change your mind
• You can re-subscribe at any time

Web (Paddle) Refunds - Processing Timeline

Note: Apple App Store refunds follow Apple's process and timeline.

Examples

Example 1 - Trial Conversion:

• You start a 14-day free trial on January 1
• Trial converts to paid on January 15 ($9.99 charged)
• You can request a full refund anytime until February 14 (30 days after payment)

Example 2 - Annual Subscription:

• You purchase an annual plan on March 1 ($99.99 charged)
• You can request a full refund anytime until March 31
• After March 31, refunds are no longer available

Example 3 - Renewal:

• Your subscription renewed on May 1 ($9.99 charged)
• You can request a refund for this specific payment until May 31
• The 30-day window resets with each payment

iOS and macOS App Subscriptions (Purchased in App)

How to Request a Refund

Option 1: Online (Fastest)

1. Go to reportaproblem.apple.com (opens in new tab)
2. Sign in with your Apple ID
3. Find your Shabdha subscription purchase
4. Click "Report a Problem"
5. Select "Request a refund"
6. Explain why you want a refund
7. Submit your request

Option 2: Through Apple Support

1. Contact Apple Support at support.apple.com (opens in new tab)
2. Navigate to "Billing and Subscriptions"
3. Request to speak with a support representative
4. Reference your Shabdha subscription

Important Notes

• Apple evaluates refund requests case-by-case
• Not all refund requests are approved
• Approval criteria are determined by Apple, not Shabdha
• Processing times vary (typically 3-5 business days if approved)
• Shabdha cannot process refunds for App Store purchases

Apple's Refund Criteria

While we can't control Apple's decisions, they typically consider:

• ✅ Technical issues preventing you from using the app
• ✅ Accidental purchases
• ✅ Billing errors or duplicate charges
• ❌ Simply changing your mind (less likely to be approved)
• ❌ Refund requests long after purchase

Tip: Be specific about any technical issues or errors when requesting a refund from Apple.

Canceling Your Subscription (No Refund)

If you don't want a refund but simply want to stop future charges, you can cancel your subscription:

Cancel Web Subscription

1. Log in to your Shabdha account at shabdha.app
2. Go to Account Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm cancellation
5. You'll retain access until the end of your current billing period
6. No refund for unused time (unless within the 30-day window)

Cancel App Store Subscription

1. Open the App Store app on iPhone/Mac
2. Tap your profile icon (top right)
3. Tap "Subscriptions"
4. Find Shabdha and tap it
5. Tap "Cancel Subscription"
6. Confirm cancellation
7. You'll retain access until the end of your current billing period

After Cancellation:

• Your subscription won't renew
• You keep access until the period ends
• Your account and data remain available
• You can re-subscribe anytime

Questions?

If you have questions about refunds or need help with your subscription, please contact us:

For complete terms, see our Terms of Service and Privacy Policy.

This policy was last updated on November 26, 2025.